Privacy Policy | NoAggro

1. Who We Are

NoAggro.com Limited ("we", "us", "our") is a registered company based in Whetstone, Leicestershire. We are the data controller for personal data collected through this website (https://noaggro.com) and our services.

2. What Data We Collect

We collect personal data only where necessary to provide our services or respond to your enquiries. This includes:

Contact form submissions: your name, email address, telephone number (if provided) and the content of your message.
Email correspondence: any personal data you include when contacting us directly by email.
Technical data: IP address, browser type, pages visited and time spent on the site — collected automatically via standard server logs for security and performance purposes.

We do not use cookies beyond those strictly necessary for security (such as Cloudflare Turnstile for spam prevention). We do not use tracking or advertising cookies.

3. How We Use Your Data

We use the personal data we collect to:

Respond to your enquiries and provide the services you have requested.
Manage our business relationship with you.
Protect the security and integrity of our website and systems.
Comply with our legal obligations.

We do not sell, rent or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Legitimate interests — responding to enquiries you initiate and maintaining the security of our systems.
Contract — processing data necessary to perform services you have contracted us to provide.
Legal obligation — where processing is required by law.
Consent — where you have explicitly consented to specific processing.

5. Third-Party Services

This website uses the following third-party services that may process data:

Cloudflare Turnstile (cloudflare.com) — used to prevent automated spam on our contact form. Cloudflare may collect IP addresses and browser fingerprinting data for fraud prevention. See Cloudflare's Privacy Policy.
Google Fonts (fonts.google.com) — used to load typefaces. Google may collect IP addresses. See Google's Privacy Policy.

6. Data Retention

We retain your personal data only for as long as necessary for the purpose it was collected:

Contact form enquiries are retained for up to 2 years or until our business relationship concludes, whichever is later.
Client data arising from service contracts is retained for 7 years in line with UK accounting and legal requirements.
Server log data is retained for 90 days.

7. Your Rights

Under UK GDPR, you have the right to:

Access — request a copy of the personal data we hold about you.
Rectification — ask us to correct inaccurate data.
Erasure — ask us to delete your personal data in certain circumstances.
Restriction — ask us to restrict processing of your data.
Portability — receive your data in a structured, machine-readable format.
Objection — object to processing based on legitimate interests.
Withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@noaggro.com. We will respond within one month.

If you are unhappy with how we handle your data, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These include encrypted data transmission (HTTPS), restricted access to personal data and regular security reviews.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

For any questions or concerns about this Privacy Policy or how we handle your data, please contact:

NoAggro.com Limited
Whetstone, Leicestershire
info@noaggro.com